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Our Privacy Policy

Last Updated: 15 June 2025

Vibe On ("we", "us", or "our") operates an online eCommerce store at https://vibeon.com.au ("Website") selling adult toys and related products. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information.

1. Our Commitment to Your Privacy

  • We understand the sensitive nature of our products and the importance of protecting your personal information, especially information related to your preferences or purchases.
  • We do not sell your personal information to third parties and only share it as necessary to provide our services or comply with legal obligations.
  • We take reasonable steps to ensure your personal information is secure and handled in accordance with this policy and the APPs.

2. Information We Collect

  • Personal Details: Name, billing and shipping address, email address, and phone number provided during account creation, checkout, or customer inquiries.
  • Payment Information: Payment details processed securely via our payment gateway, Stripe. We do not store your credit card details on our servers.
  • Order Information: Details of products purchased, order history, and delivery preferences.
  • Website Usage Data: IP address, browser type, device information, and browsing behaviour (e.g., pages visited, time spent) collected via cookies, web beacons, or analytics tools.
  • Communications: Information you provide when contacting us via email, phone, customer support forms, or surveys.
  • Sensitive Information: Information about your preferences or interests related to our products (e.g., purchase history of adult toys), which may be considered sensitive under the APPs. We only collect this with your consent or as necessary to fulfill your orders.

3. How We Collect Information

  • Directly from You: When you create an account, place an order, subscribe to our newsletter, complete surveys, or contact us.
  • Automatically: Through cookies, web beacons, and analytics tools when you visit our Website, to track usage and improve functionality.
  • From Third Parties: From service providers like Stripe for payment processing or delivery partners for shipping, limited to what is necessary for their services.

4. How We Use Your Information

  • To process and fulfill orders, including payment processing via Stripe and arranging delivery.
  • To communicate with you about your orders, account, or customer service inquiries (e.g., order confirmations, shipping updates, or policy changes).
  • To improve our Website and services through analytics, user feedback, and internal reporting.
  • To send marketing communications (e.g., newsletters, promotions) if you have explicitly consented. You may opt out at any time (see Section 9).
  • To verify your identity and prevent fraud or unauthorized activity.
  • To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.
  • For internal business purposes, such as auditing, research, and ensuring the security of our Website, where it is in our legitimate interests to do so.

5. Legal Basis for Using Your Information

  • We process your personal information where:
    • It is necessary to perform our contract with you (e.g., to process orders and deliver products).
    • It is required to comply with legal obligations (e.g., tax or consumer law requirements).
    • It is in our legitimate interests, such as improving our Website, preventing fraud, or managing business operations, provided these interests do not override your rights.
    • You have given explicit consent (e.g., for marketing communications or processing sensitive information like purchase preferences).
  • If we rely on legitimate interests, we ensure your rights and freedoms are not outweighed. You can request details of this balancing test by contacting us (see Section 13).
  • For sensitive information (e.g., purchase preferences), we only process it with your consent or as necessary to fulfill your orders.

6. Disclosure of Your Information

  • We may share your personal information with:
    • Service Providers: Stripe for payment processing, delivery partners (e.g., Australia Post) for shipping, and IT providers for Website hosting and maintenance. These providers are contractually obligated to protect your data and only use it for the services they provide us.
    • Legal Authorities: If required by law (e.g., court orders, tax obligations) or to protect our rights, safety, or property, or to prevent illegal activity.
    • Business Transfers: In the event of a sale, merger, or acquisition of our business, your information may be transferred as part of the assets, subject to confidentiality obligations.
  • We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
  • Anonymized, aggregated data may be used for internal reporting or analytics, but this cannot be used to identify you.

7. Our Commitment Against Selling Your Information

  • We will never sell your personal information to any third party for any purpose, including marketing, advertising, or data brokering.
  • Your personal information is only shared as outlined in Section 6 (Disclosure of Your Information) to provide our services or comply with legal obligations.

8. Storage and Retention

  • Your personal information is stored securely on servers located in Australia, in compliance with the APPs.
  • We retain your personal information only for as long as necessary for the purposes outlined in this policy (e.g., to fulfill orders, provide customer support, or meet legal obligations).
  • Typically, we retain order-related information for 7 years to comply with Australian tax and consumer laws. Inactive account data may be deleted after 2 years of inactivity, unless otherwise required.
  • You may request deletion of your data (see Section 10), subject to our legal obligations.

9. Data Security

  • We implement reasonable technical and organizational measures to protect your personal information from loss, theft, or misuse, including encrypted payment processing via Stripe (PCI-DSS compliant) and secure servers.
  • Data transmission over the internet is not completely secure. While we take steps to protect your information, any transmission is at your own risk.
  • Where you have a password for your account, you are responsible for keeping it confidential. Do not share it with others.

10. Your Rights

  • Under the Privacy Act 1988 (Cth) and APPs, you have the right to:
    • Access: Request a copy of the personal information we hold about you.
    • Correction: Request updates to inaccurate or incomplete information.
    • Deletion: Request deletion of your personal information, subject to our legal obligations (e.g., tax record-keeping).
    • Restriction: Request we restrict processing of your information in certain circumstances (e.g., while disputing its accuracy).
    • Objection: Object to processing based on our legitimate interests, including for marketing purposes.
  • To exercise these rights, contact us at support@vibeon.com.au. We will respond within 30 days, unless an exemption applies (e.g., legal obligations to retain data).
  • We may request identity verification before processing your request to ensure security.

11. Cookies and Tracking

  • We use cookies and similar technologies (e.g., web beacons) to enhance your browsing experience, analyze Website performance, and deliver personalized content.
  • Cookies may store information like your shopping cart contents or browsing preferences to improve your experience.
  • You can manage cookie preferences through your browser settings, but disabling essential cookies may limit Website functionality.
  • For more details, refer to our Cookie Policy (available on our Website or upon request).

12. Shipping and Discretion

  • We prioritize your privacy in the shipping process. All orders are packaged in plain, unmarked packaging with no indication of the contents or our business name on the exterior.
  • Shipping labels use a generic sender name to ensure discretion.
  • Personal information shared with delivery partners (e.g., name, address) is limited to what is necessary for shipping and is handled in accordance with the APPs.

13. International Data Transfers

  • Some service providers, such as Stripe, may process data overseas (e.g., in the USA). We ensure these providers comply with the APPs and have appropriate safeguards (e.g., contractual agreements or certifications) to protect your data.
  • We only transfer data internationally when necessary to provide our services and in compliance with Australian privacy laws.

14. Children

  • Our Website is not directed at individuals under 18. We do not knowingly collect personal information from anyone under 18.
  • If you are a parent or guardian and believe we have collected data from a child under 18, please contact us at support@vibeon.com.au, and we will take steps to delete it.

15. Marketing

  • We may send marketing communications (e.g., newsletters, promotions) by email or other means if you have explicitly consented.
  • You can opt out at any time by clicking the unsubscribe link in our emails or contacting us at support@vibeon.com.au.
  • We do not share your information with third parties for their marketing purposes without your consent.

16. Third-Party Links

  • Our Website may contain links to third-party websites (e.g., Stripe). We are not responsible for their privacy practices or content.
  • We encourage you to review the privacy policies of these websites before providing personal information.

17. Changes to This Policy

  • We may update this Privacy Policy from time to time. The latest version will be posted on our Website with the updated date.
  • We will notify you of significant changes via email or a Website notice, where appropriate.
  • Your continued use of the Website constitutes acceptance of the revised policy.

18. Contact Us

  • If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:
  • If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
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