Free shipping on orders $150 and up - all orders shipped via AusPost Express
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Our Shipping Policy

Last Updated: 15 June 2025

Vibe On ("we", "us", or "our") operates an online eCommerce store at https://vibeon.com.au ("Website") selling adult toys and related products. This Shipping Policy outlines our shipping procedures, including delivery options, costs, and our commitment to discretion. By placing an order, you agree to the terms of this policy.

1. Shipping Destinations

  • We ship to addresses within Australia only at present.
  • Some remote or regional areas may have limited delivery options or longer delivery times. Please check availability at checkout.

2. Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
  • All shipping costs will be clearly displayed at checkout before you confirm your order.
  • Free shipping may be available for orders meeting specific criteria (e.g., minimum order value). Any such offers will be clearly indicated on our Website.

3. Delivery Times

  • Orders are typically processed within 1–3 business days after payment confirmation via Stripe.
  • Estimated delivery times within Australia are 3–7 business days, depending on your location and selected shipping method.
  • Delivery times for international orders (if applicable) may vary and are subject to customs processing.
  • Delivery times are estimates only and may be affected by factors beyond our control, such as postal delays or public holidays. We are not liable for delays caused by third-party delivery partners.

4. Shipping and Discretion

  • We prioritise discretion due to the sensitive nature of our products.
  • All orders are packaged in plain, unmarked packaging with no indication of the contents or our business name on the exterior.
  • Shipping labels will use a generic sender name to protect your privacy.
  • We work with trusted delivery partners to ensure secure and discreet delivery.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available). You can use this to monitor the progress of your delivery. If you do not receive tracking information, please contact us at support@vibeon.com.au.

6. Risk of Loss or Damage

  • Risk of loss or damage to products passes to you upon delivery to the specified shipping address.
  • If your order is damaged or lost during transit, please contact us within 7 days of the expected delivery date. We will work with our delivery partners to resolve the issue, which may include a replacement or refund, subject to our Refund Policy.

7. Incorrect Shipping Details

It is your responsibility to provide accurate shipping information at checkout. If an order is returned to us due to incorrect or incomplete address details, you may be responsible for additional shipping costs to resend the order.

8. International Shipping (If Applicable)

For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country. We are not responsible for delays caused by customs processing. Please check your local regulations before ordering.

9. Contact Us

If you have questions or concerns about our Shipping Policy or your order, please contact us at:

  • Email: support@vibeon.com.au
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