Free shipping on orders $150 and up - all orders shipped via AusPost Express
Navigation
Advanced Search
in Wish list
  1. Add to Bag
    Remove This Item
Total Products
View my Wishlist
You have no items in your wish list.
Bag 0
Product added to bag
Menu
Account
Settings

Our Terms Of Use

Last Updated: 15 June 2025

Welcome to Vibe On ("we", "us", or "our"), an online eCommerce store at https://vibeon.com.au ("Website") selling adult toys and related products. These Terms and Conditions ("Terms") govern your use of our Website and the purchase of products. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. General

  • You must be at least 18 years old to use our Website or purchase our products. By accessing the Website or placing an order, you confirm you are 18 or older. We reserve the right to cancel any order if we discover you are under 18.
  • These Terms are governed by the laws of Australia, including Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth), and any disputes will be subject to the exclusive jurisdiction of Australian courts.
  • We reserve the right to update these Terms at any time. The latest version will be posted on our Website with the updated date, and your continued use of the Website constitutes acceptance of the updated Terms.
  • We may modify, suspend, or terminate access to the Website or any portion thereof at our discretion without notice, including for maintenance, updates, or to address security concerns.

2. Use of the Website

  • You agree to use the Website for lawful purposes only and in a manner that does not infringe the rights of, or restrict the use and enjoyment of, the Website by others.
  • You must not engage in unauthorised activities, such as hacking, data scraping, introducing malicious code, or any conduct that disrupts the Website’s functionality or user experience.
  • We may suspend or terminate your access to the Website without notice if you breach these Terms or if we suspect fraudulent or unauthorized activity.

3. Products and Orders

  • All product descriptions and prices are subject to change without notice. We strive to ensure accuracy but do not guarantee that product images, descriptions, or prices are error-free.
  • By placing an order, you make an offer to purchase. We may accept or reject your order at our discretion (e.g., if a product is out of stock or for fraud prevention).
  • Once an order is accepted, you will receive an order confirmation email, forming a binding contract between you and us.
  • We reserve the right to refuse or cancel orders if we suspect fraud, unauthorized activity, or non-compliance with these Terms.

4. Pricing and Payment

  • All prices are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
  • Payments are processed securely via Stripe, our payment gateway. You agree to provide accurate and valid payment information.
  • Additional fees, such as shipping costs or taxes, will be clearly displayed at checkout. The final tax amount will be confirmed on the order confirmation page and email.
  • We are not responsible for any currency conversion fees or additional charges imposed by your bank or payment provider.

5. Shipping and Delivery

  • We currently ship to addresses within Australia only.
  • Delivery times are estimates and may vary due to factors beyond our control (e.g., postal delays or customs processes). We are not liable for delays caused by third-party delivery services.
  • Risk of loss or damage to products passes to you upon delivery. If products are damaged or lost during transit, please contact us at support@vibeon.com.au within 7 days to initiate a claim.

6. Shipping and Discretion

  • We prioritize discretion due to the sensitive nature of our products. All orders are packaged in plain, unmarked packaging with no indication of the contents or our business name on the exterior.
  • Shipping labels will use a generic sender name to protect your privacy.
  • We work with trusted delivery partners to ensure discreet and secure delivery.

7. Returns and Refunds

  • Under the ACL, you are entitled to a refund, repair, or replacement for products that are faulty, not as described, or unfit for purpose.
  • Due to the nature of our products (adult toys), we do not accept returns for change of mind unless required by law. All returns are subject to hygiene and safety considerations and must be sealed and unopened where applicable.
  • To request a return, contact us at support@vibeon.com.au within 14 days of delivery. You must provide proof of purchase and details of the issue.
  • If a refund is approved, it will be processed via Stripe to your original payment method within 7 business days. Return shipping costs are your responsibility unless the product is faulty or not as described.

8. Consumer Guarantees

  • Our products come with guarantees under the ACL that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
  • These guarantees are in addition to any manufacturer warranties provided with the products.
  • For faulty products, we may, at our discretion, offer a repair, replacement, or refund in accordance with ACL requirements.

9. Intellectual Property

  • All content on the Website, including text, images, logos, and designs, is owned by or licensed to us and is protected by Australian and international copyright and intellectual property laws.
  • You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.
  • Any unauthorized use of our intellectual property may result in legal action.

10. User-Generated Content

  • We are committed to ethical practices and will not use or share your data without your explicit consent. By submitting content such as reviews, comments, photos, or other materials to our Website, you provide your consent for us to publish and use this content solely for purposes such as product reviews, competitions, or other activities clearly outlined at the time of submission. When you submit content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and publish the content on our Website for the specific purposes you agreed to, such as product reviews or promotional activities. This license is limited to the scope of your consent and will not be used for any other purpose without your explicit permission.
  • You represent and warrant that:
    • You own the content or have the necessary rights to submit it.
    • The content is accurate, lawful, and does not violate any third-party rights, including copyright, trademark, or privacy rights.
    • The content is free from viruses, malicious code, or material that is defamatory, obscene, threatening, or offensive.
    • The content does not include images or descriptions of individuals under 18 years old.
  • We reserve the right to review, edit, or remove any content that violates these Terms or is deemed inappropriate at our sole discretion.
  • You agree to indemnify us against any claims, damages, or losses resulting from your submitted content or any breach of these Terms.

11. Fraud Prevention

  • We take fraud seriously and employ measures to detect and prevent fraudulent activities, including unauthorized purchases or account misuse.
  • If we suspect fraudulent or inaccurate information, we may share details with fraud prevention agencies or third-party services to protect our customers and business.
  • We reserve the right to cancel orders, suspend accounts, or block access to the Website if we suspect fraudulent activity.

12. Limitation of Liability

  • To the extent permitted by law, we are not liable for any indirect, incidental, special, or consequential losses arising from your use of the Website or products, including but not limited to loss of profits, data, or goodwill.
  • Our liability for breach of ACL consumer guarantees is limited to, at our option, replacing the product, repairing the product, or refunding the purchase price.
  • You use the Website at your own risk. We do not guarantee that the Website will be error-free, secure, uninterrupted, or free from viruses or other harmful components.
  • We are not liable for losses caused by:
    • Your reliance on Website content or product descriptions.
    • Unauthorized access to your account due to your failure to secure your login details.
    • Third-party websites linked from our Website, which are beyond our control.
  • Our maximum aggregate liability for any claims arising under these Terms in any calendar year is limited to AUD 150 or the total amount paid by you for the relevant order, whichever is greater.
  • Nothing in these Terms excludes or limits our liability for:
    • Death or personal injury caused by our negligence.
    • Fraud or fraudulent misrepresentation.
    • Any breach of ACL consumer guarantees or other non-excludable statutory rights.

13. Privacy

  • Your use of the Website is subject to our Privacy Policy, available at https://vibeon.com.au/privacy-policy. By using the Website, you consent to the collection, use, and storage of your personal information as outlined in the Privacy Policy.
  • We use cookies and similar technologies to enhance your experience. Details are provided in our Privacy Policy.

14. Termination

  • We may terminate or suspend your access to the Website at any time without notice if you breach these Terms, engage in fraudulent activity, or for any other reason at our discretion.
  • Upon termination, your right to use the Website ceases, but any outstanding orders or obligations remain binding.

15. Dispute Resolution

  • If you have a complaint, please contact us at support@vibeon.com.au. We will attempt to resolve disputes in good faith within a reasonable timeframe.
  • If a dispute cannot be resolved, you may refer the matter to a relevant consumer protection authority, such as the Australian Competition and Consumer Commission (ACCC).
  • These Terms are governed by Australian law, and any disputes will be subject to the exclusive jurisdiction of Australian courts.

16. Force Majeure

  • We will not be liable for any failure or delay in performing our obligations under these Terms or any contract if such failure or delay results from events beyond our reasonable control ("Force Majeure Event"). This includes, but is not limited to, strikes or industrial actions by third parties (excluding our own employees), civil unrest, riots, terrorist attacks, war (declared or undeclared), threat of war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disasters.
  • If a Force Majeure Event occurs that affects our ability to fulfill our obligations:
    • We will notify you as soon as reasonably practicable.
    • Our obligations will be suspended, and the time for performance will be extended for the duration of the Force Majeure Event.
    • If the event affects product delivery, we will coordinate with you to arrange a new delivery date after the event concludes.
  • You may cancel an order affected by a Force Majeure Event by contacting us at support@vibeon.com.au. If you choose to cancel, you must return any delivered products at our expense, and we will refund the full amount paid, including any delivery charges.

17. External Websites

  • Our Website may include links to third-party websites for your convenience. We are not responsible for the content, accuracy, availability, or privacy practices of these websites and do not endorse them.
  • You access third-party websites at your own risk, and we recommend reviewing their terms and privacy policies before use.

18. Additional Terms

  • We may transfer our rights and obligations under these Terms to another entity, but this will not affect your rights or our obligations.
  • You may not transfer your rights or obligations under these Terms without our prior written consent.
  • Each clause in these Terms operates independently. If any clause is found to be unlawful or unenforceable by a court or relevant authority, the remaining clauses will remain in full force and effect.
  • Our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision unless explicitly stated in writing.

19. Entire Agreement

  • These Terms, together with our Privacy Policy and any other policies referenced, constitute the entire agreement between you and us regarding your use of the Website and supersede any prior agreements.

20. Contact Us

To Top