Questions, answered plainly

Orders are dispatched Monday to Friday, excluding public holidays. Orders placed before 3pm AEDT/AEST are usually dispatched the same business day. During high-volume periods, or if an order is placed later in the day, dispatch may occur the next business day.

We ship all orders via Australia Post Express Post. This is our only delivery method, and it includes delivery to residential addresses and P.O. boxes.

Orders over $120 qualify for free shipping. Under $120, a flat fee of $13.70 applies. The delivery fee is not included in the $120 threshold calculation.

Orders are dispatched from our Sydney or Melbourne warehouses via Express Post. Delivery typically takes 3–7 business days within metropolitan areas, and 5–9 business days to regional or remote locations.

All orders ship in plain, unmarked packaging. No branding or product descriptions are visible on the exterior.

All parcels are sent signature-required. In practice, Australia Post drivers will often leave a parcel in a safe place — a front porch, behind a pot plant — without obtaining a signature if they believe it is secure.

If the driver decides no safe place is available, they leave a collection card and take the parcel to your local Post Office.

Once a parcel is signed for or left in a safe place, delivery is considered complete and we are no longer liable for loss or theft.

If your parcel is misdelivered or anything seems wrong, contact support@vibeon.com.au straight away and we'll sort it out.

Log in to your Vibe On account and go to My Orders. Once dispatched, tracking details appear alongside your order.

If you chose not to create an account, we email your tracking number within 24 hours.

Track your order at auspost.com.au/mypost/track/search. If no update appears after the estimated delivery date, wait 5 additional business days, then contact support@vibeon.com.au.

If Australia Post confirms the parcel is lost in transit, a replacement is sent once their investigation completes — typically within a few days. We are not responsible for items lost or stolen after successful delivery to the address provided.

Warehouse pickup is not available. All orders are fulfilled via Australia Post Express Post.

Yes, nationwide, via Australia Post Express Post.

We currently ship within Australia only.

We accept VISA, MASTERCARD, AMEX, AFTERPAY, ZIP and LINK.

Yes. All transactions are protected by industry-standard encryption. Card details are not stored after processing and are never transmitted unencrypted.

Yes, immediately after purchase. If it hasn't arrived within 5 minutes, check your spam or junk folder.

We notify you by email immediately and offer a refund, a replacement, or the option to wait. Out-of-stock situations are rare thanks to real-time inventory.

Price matching is considered case by case for identical products from Australian retailers. Email support@vibeon.com.au with the product link for review.

GST (10%) is included in the displayed price for all non-exempt items. Certain TGA-listed therapeutic goods are GST-exempt and priced accordingly.

Due to hygiene regulations we cannot accept returns or exchanges for change of mind on intimate products.

Faulty or damaged items may be returned within 14 days of delivery for replacement or refund under Australian Consumer Law. Contact support@vibeon.com.au with your order number and details. Return shipping is the customer's responsibility, and opened or used items cannot be accepted.

Email support@vibeon.com.au with your order number and a description of the issue. We respond promptly to resolve it.

For health and hygiene reasons, lingerie — including body stockings, hosiery, thongs, g-strings, briefs, intimate apparel and costumes — is non-returnable for change of mind.

A store credit or refund may be issued for sizing issues provided the item is unworn, undamaged, unsoiled and unlaundered, returned in its original packaging with all tags attached, and we're notified within 5 days of delivery. Return shipping is via registered post at the customer's cost.

Sale, clearance and discounted items are final unless faulty. Check the product size guide, and consider sizing up if you're between sizes.

Within 24 hours on business days, Monday to Friday. Urgent issues are prioritised.

Material composition varies by product, so always check the product description for details — medical-grade silicone, body-safe PVC, TPE and so on. If no material information is listed, exercise caution: patch-test, or contact support@vibeon.com.au for clarification before use.

Clean with warm water and a mild soap or toy cleaner before and after use. Pat dry and store in a cool, dry place away from direct sunlight, using the included pouch where provided. Avoid boiling rechargeable toys.

Most products include a 12-month manufacturer's warranty against defects. Keep your order confirmation. Claims are processed via support@vibeon.com.au.

A neutral, non-descriptive business name only. "Vibe On" and product details never appear. We confirm the exact wording at checkout, before you pay.

Only the details required for shipping are shared with our fulfilment team. All data is protected by industry-standard encryption and is never sold or disclosed to third parties.

Yes. You must be 18 or older to purchase, and we reserve the right to request ID for verification.