Order tracking
Enter your order number and email below, or sign in and open My Orders. Tracking appears automatically once your parcel leaves the warehouse.
The four stages
What each status meansPayment is confirmed and your order is being picked and packed at our Sydney or Melbourne warehouse.
Your parcel has left the warehouse. A tracking number appears in My Orders and in a dispatch email at the same moment.
With Australia Post and moving toward you. Scans update in real time, though a parcel can travel for a day without one.
Left in a safe place, handed over, or waiting at your local Post Office if no safe place was available.
When to get in touch
Tracking that hasn't moved is usually a scan that was missed rather than a lost parcel. Two thresholds are worth an email, and we chase Australia Post ourselves rather than sending you to do it:
Email support@vibeon.com.au with your order number. If Australia Post confirms a parcel is lost, we replace or refund it.
The policy
8 clausesEverything above in its binding form. Vibe On operates an online store at vibeon.com.au selling adult toys and related products. By placing an order you agree to these terms.
On successful payment you receive an immediate confirmation email containing your order number and a summary of your purchase.
If it has not arrived within 5 minutes, check your spam or junk folder, then contact support@vibeon.com.au.
Order status can be viewed at any time by signing in to your Vibe On account and opening My Orders.
Statuses are: Processing (payment confirmed, order being prepared); Dispatched (order has left our warehouse); In Transit (with Australia Post and en route); and Delivered (successfully delivered to your address or P.O. box).
Once your order is dispatched, a tracking number is added automatically to your order in My Orders.
You also receive a dispatch confirmation email containing the tracking number and a direct link. Tracking is provided via Australia Post Express Post and updates in real time.
Via the website: sign in, open My Orders, and select the tracking number beside your order.
Directly with Australia Post: visit auspost.com.au/mypost/track/search and enter your tracking number. Tracking updates may take up to 24 hours to appear after dispatch.
Orders are dispatched from our Sydney or Melbourne warehouses via Australia Post Express Post.
Typical delivery is 3–7 business days to metropolitan areas and 5–9 business days to regional or remote locations. These are estimates only; delays may occur due to public holidays, high volume, or postal service issues.
If no tracking updates appear within 48 hours of dispatch, or delivery is overdue by more than 5 business days, contact support@vibeon.com.au.
We will investigate with Australia Post and provide a resolution, which may include a replacement or refund if the parcel is confirmed lost.
Most parcels do not require a signature and may be left in a safe location such as a front porch or parcel locker. Where no safe location is available, Australia Post leaves a collection card for pickup at your local Post Office.
We are not liable for loss or theft after delivery has been recorded as complete.
Ensure your shipping address is complete and accurate at checkout, including any unit or apartment number and P.O. box details.
Where a parcel is returned to us because the address was incorrect, you may be responsible for reshipping costs. Contact us immediately if you believe your order was misdelivered.
Questions about this policy: support@vibeon.com.au. Nothing here limits your rights under the Australian Consumer Law.