Home / Contact us

Get in touch

Replies within one business day

A real person reads every message — usually the same one. Tell us what you need below, or email support@vibeon.com.au directly if you’d rather.

What is this about

Order number Helps us look you up faster On your order confirmation. If you can't find it, leave it blank and give us the email you ordered with.

Your name Email address Enter a valid email address

Message

We use what you send only to answer you. Nothing here is added to a mailing list, and nothing naming a product goes into a subject line. See our Privacy Policy.

When you'll hear back

Within one business day, and usually much sooner. You'll get an automatic confirmation the moment your message lands, so you know it arrived.

Monday to Friday 9am – 5pm Melbourne time

Weekends Answered when we can

Faster than emailing

Track an order

Order number and email, no account needed — faster than asking us.

Read the FAQ

28 answers, including most of what reaches this form.

Returns & refunds

What we can take back, and the four steps if something is faulty.

Email, if you prefer

One address, read by us: support@vibeon.com.au

Privacy requests and data access can go to privacy@vibeon.com.au, which reaches the same place.

No phone line yet — we would rather answer properly in writing than half-answer on a call we cannot staff. It is coming.

The Gadget Bar Pty Ltd

Sydney, NSW
ABN 52 686 956 258

Online only — there is no shopfront to visit, and nothing is dispatched from this address.