Nobody knows but you
Orders travel in standard Australia Post Express Post boxes and satchels — the same packaging a book or a phone case arrives in. Nothing about it is bespoke, and that is the point. Here is exactly what the label says, what is enclosed, what shows on your statement, and what lands in your inbox. Specifics, not assurances.
What is printed on the parcel
The outer packaging is Australia Post Express Post, so it carries their branding and nothing of ours. Held up to the light it gives away nothing, and to anyone who sees it arrive it reads as an ordinary Express Post parcel rather than a delivery from a shop like this one.
Required by the carrier, and the only thing on the label that identifies anyone.
A trading name that reads as an ordinary business and says nothing about what we sell. Needed so the parcel can be returned if it cannot be delivered.
Scannable by the carrier. It resolves to a parcel number, not to a product or an order.
Theirs, not ours — and it is what makes the parcel unremarkable. Millions of these move through the network every week carrying anything at all.
Never printed on the outside, in any form, including tape and labels. We use the carrier's own packaging rather than branded boxes of our own.
Nothing on the outside describes or depicts the contents. No category, no SKU that reads as one.
Warning labels are a signal in themselves. We pad instead of printing "fragile".
Inside the parcel
No invoice, no receipt, no catalogue, no price list, no promotional inserts. Your order details live in your account and in your email, where only you can reach them.
One thing is enclosed: a thank you card from us. It carries our name and nothing else — no products, no prices, no order details — and it is the only item in the parcel that identifies where it came from. If you would rather it were left out, say so in the order notes.
Products sit inside in their own manufacturer packaging, which is often branded — that is sealed within the outer satchel and never visible from outside. If you need a product removed from its retail box before dispatch, say so in the order notes and we will do it.
On your statement
Your card statement shows a neutral trading name with no reference to this store, to adult products, or to what you bought. We confirm the exact wording at checkout, before you pay, so there is no surprise when the statement arrives.
We deliberately do not publish that wording here. A descriptor printed on a public page becomes a search term — anyone who found it on a statement could look it up and arrive at this shop, which would defeat the point of having one.
In your inbox
Order email is written on the assumption that someone else may glance at the screen. Subject lines carry an order number and nothing else.
Product names appear only where you have signed in, or inside an email you opened yourself — never in a subject line or a preview pane.
At the door
Everything goes Express Post, anywhere in Australia, including P.O. boxes and parcel lockers — and for many people a locker or a P.O. box is the simplest answer, since the parcel waits for you rather than sitting on a doorstep or being handed to whoever is home.
If nobody is available and there is no safe place, Australia Post leaves a collection card and holds the parcel at your local Post Office. The card names the carrier, not us.
What we never do
Most privacy failures in this industry are not about the parcel. They are about what follows you around afterwards.
Not to advertisers, not to data brokers, not to other retailers. Your address goes to the carrier and nowhere else.
We do not run ads that follow you across other websites based on what you looked at here. That kind of advertising appears on shared devices and in front of other people.
No catalogues to your address, and no marketing email unless you ticked the box. Order email is not marketing.
Reviews show a first name and a city at most, and only what you chose to submit. Never a full name, never an order.
Payment is handled by Stripe. We never see or store a full card number.
If a parcel arrives wrong
Tell us. A parcel that arrived torn, resealed, or with anything written on it that should not have been is worth telling us about — we would rather chase it with Australia Post than have you assume that is how we ship. Full detail on what we hold and why is in our Privacy Policy.