Shipping & delivery
We ship anywhere in Australia, in packaging that tells nobody anything. Rates and delivery estimates always appear at checkout before you pay — there is never a surprise at the last step. The formal policy is at the foot of this page.
Where we ship
Australian addresses only, including PO boxes and parcel lockers. Orders are dispatched from our own warehouse or directly from the supplier — whichever gets your order to you fastest.
Rates and timing
Exact rates are calculated at checkout from your postcode and the weight of the order. As a guide:
Cost is calculated at checkout from the weight, dimensions and destination of your order. Estimates run from dispatch, not from order, and exclude public holidays.
Free shipping, and what it excludes
Orders over $120 ship free to metro addresses. Two things sit outside that: items that are heavy or oversized, and orders that travel as more than one parcel. Where either applies, the additional cost is shown at checkout against the line that caused it — not buried in a total.
Orders that arrive separately
If your order contains items from more than one source it may arrive in several shipments, at no extra cost to you. You will get a dispatch email with tracking for each parcel as it leaves, so a partial delivery is never a mystery.
Discretion, in practice
Unbranded satchel or box, no invoice inside, and a neutral sender name. Nothing on the outside indicates what is in it or where it came from. The billing descriptor on your card statement is neutral too — we confirm the exact wording at checkout, before you pay.
If something goes wrong
A parcel marked delivered that has not turned up is usually with a neighbour or at a collection point — but tell us and we will chase the carrier ourselves rather than send you to do it. Damaged in transit is on us: send a photo and we replace it.
The policy
8 clausesEverything above in its binding form. Vibe On operates an online store at vibeon.com.au selling adult toys and related products. By placing an order you agree to these terms.
We ship to addresses within Australia only at present.
Some remote or regional areas may have limited delivery options or longer delivery times. Availability is confirmed at checkout for your postcode.
Shipping costs are calculated from the weight, dimensions and destination of your order, and are displayed in full at checkout before you confirm.
Orders over $120 delivered to metropolitan addresses ship free. Heavy or oversized items, and orders requiring more than one parcel, are excluded from the threshold; any additional cost is shown at checkout.
Orders are typically processed within 1–3 business days of payment confirmation. Estimated delivery within Australia is 3–7 business days depending on location and method.
Delivery times are estimates only and may be affected by factors beyond our control, including postal delays and public holidays. We are not liable for delays caused by third-party delivery partners.
We prioritise discretion given the nature of our products. All orders are packaged in plain, unmarked packaging with no indication of the contents or our business name on the exterior.
Shipping labels use a generic sender name to protect your privacy, and we work only with delivery partners who handle parcels securely.
Once your order ships you receive a confirmation email with tracking information where available, which you can use to monitor delivery. If no tracking information arrives, contact support@vibeon.com.au.
Risk of loss or damage passes to you on delivery to the specified shipping address.
If your order is damaged or lost in transit, contact us within 7 days of the expected delivery date. We will pursue the matter with our delivery partner, which may result in a replacement or refund, subject to our Refund Policy.
It is your responsibility to provide accurate shipping information at checkout. Where an order is returned to us because address details were incorrect or incomplete, you may be responsible for the additional cost of resending it.
We may update this policy from time to time. The version published on this page at the time you place an order is the version that applies, and the date it was last revised is shown at the top of this page.
Questions about this policy: support@vibeon.com.au. Nothing here limits your rights under the Australian Consumer Law.